Integrative Telehealth Counseling Across Texas

361.500.0138

FAQs

Q: What is a thoughtful, self-aware adult?

We use this phrase because it describes our clients more honestly than any diagnosis or demographic category could. A thoughtful adult isn't defined by age, profession, income, or how serious their struggle appears from the outside. It's someone who is self-aware enough to recognize that something needs to change, curious enough to want to understand why — not just fix the surface — and willing to do the real work of looking inward, even when that's uncomfortable. Our clients are often the ones holding everything together for everyone else. They're functioning — showing up for work, for family, for their responsibilities — and they're also tired, carrying more than they let on, and ready for something deeper than coping strategies. They want to understand themselves more fully. They're not looking for a quick fix. They're looking for lasting change. If that sounds like you — you're exactly who we had in mind.

Q: What can I expect from a Licensed Professional Counselor?

Your counselor is a licensed professional with advanced training and over 3,000 hours of supervised experience. They’re guided by the ethical standards of the Texas State Board of Examiners of Professional Counselors to ensure your care is always safe, respectful, and grounded in integrity. You’ll be met with dignity and compassion throughout your journey here.

Q: What can I expect in telehealth (virtual) therapy?

At Wholistic Care Counseling & Wellness, all sessions are conducted virtually through a secure, HIPAA-compliant platform — so you can receive meaningful support from wherever you feel safest. At this time, the sessions can be accessed via your Therapy Notes client portal by email reminder, direct from our website, or on the new Therapy Notes app. It's natural to wonder if telehealth can feel as real or effective as sitting across from someone. Your therapist will show up with the same presence and care — camera on, distractions minimized, and fully focused on you. To get the most from your session, find a quiet, private space where you won't be interrupted. Use headphones, silence your phone, and connect to a strong, stable internet connection ahead of time. If a tech hiccup happens, and it will at some point, don't worry — your therapist will troubleshoot alongside you. We're here — from a distance, but still right beside you.

Q: How are my records stored and protected?

All client records are stored securely in a HIPAA-compliant electronic health record system. Your session notes, intake forms, and any personal information are protected by both legal requirements and our own commitment to your privacy. We never share, sell, or use your information for any purpose other than providing you with care.

Q: Can my therapist talk to my doctor or other providers?

Only with your explicit written consent. Coordinating care with a primary care physician, psychiatrist, or another provider can sometimes be genuinely helpful — but that communication will never happen without your knowledge and permission. If you'd like your therapist to collaborate with another provider in your life, we'll walk you through the simple consent process to make that happen.

Q: Will my insurance company have access to my records?

When you use insurance to pay for therapy, your insurance company receives a diagnosis code and basic billing information as part of the claims process. However, insurance companies may also request access to clinical records in certain circumstances — such as when reviewing benefits, determining medical necessity, or auditing previously processed claims (sometimes called a clawback) — and we are often required to comply. If complete privacy matters to you, private pay (self-pay) is an option worth considering. Choosing self-pay keeps your records entirely outside of any insurance system — no diagnosis required, no third-party access, and no risk of benefit reviews affecting your care. We're happy to talk through both options during your consultation so you can make the decision that's right for you.

Q: Are there exceptions to confidentiality?

There are a small number of legally mandated exceptions. Your therapist is required to break confidentiality in the following situations: Imminent risk of harm — if you disclose a credible intention to harm yourself or another person, your therapist is required to take steps to ensure safety. Child or elder abuse — therapists are mandated reporters in Texas. If there is reasonable cause to suspect abuse or neglect of a child or vulnerable adult, it must be reported. Court order — in rare circumstances, a court may legally compel the release of records. Your therapist will review these exceptions with you during your first session and answer any questions you have. Transparency about these limits is part of informed consent.

Q: Is what I share in therapy confidential?

Yes. Confidentiality is one of the foundations of therapy, and we take it seriously. Everything you share in your sessions is protected by law under HIPAA (the Health Insurance Portability and Accountability Act) and professional ethical standards. Your information will never be shared with anyone — including family members, employers, or other providers — without your written consent.

Q: Is therapy goal-oriented or more open ended?

Both, depending on what you need. Some clients come in with a specific goal — working through a difficult transition, improving their relationship, or managing anxiety at work. Others are drawn more by a general sense that something needs to shift, without a defined endpoint in mind. We work collaboratively to clarify what meaningful progress looks like for you, and we revisit that regularly. The goal is always lasting, genuine change — not checking boxes. You set the direction. We help you find the path.

Q: What issues do you commonly work with?

Our therapists work with a wide range of concerns, including anxiety and stress, depression, trauma and PTSD, relationship and communication challenges, grief and loss, life transitions, identity and self-worth, burnout, attachment patterns, and family-of-origin work. If you're unsure whether what you're experiencing is something we address, please reach out. We're happy to have that conversation during your free consultation.

What is a thoughtful, self-aware adult?

By WC Counselors|2026-05-04T20:42:22+00:00May 4, 2026|Getting Started|

What can I expect from a Licensed Professional Counselor?

By WC Counselors|2026-05-03T19:03:06+00:00May 3, 2026|Our Approach|

What can I expect in telehealth (virtual) therapy?

By WC Counselors|2026-05-03T02:11:38+00:00May 3, 2026|Telehealth & Scheduling|

How are my records stored and protected?

By WC Counselors|2026-05-03T00:33:30+00:00May 3, 2026|Confidentiality & Privacy|

Can my therapist talk to my doctor or other providers?

By WC Counselors|2026-05-03T00:32:30+00:00May 3, 2026|Confidentiality & Privacy|

Will my insurance company have access to my records?

By WC Counselors|2026-05-03T00:31:29+00:00May 3, 2026|Confidentiality & Privacy|

Are there exceptions to confidentiality?

By WC Counselors|2026-05-03T00:28:50+00:00May 3, 2026|Confidentiality & Privacy|

Is what I share in therapy confidential?

By WC Counselors|2026-05-03T00:28:05+00:00May 3, 2026|Confidentiality & Privacy|

Is therapy goal-oriented or more open ended?

By WC Counselors|2026-05-03T00:27:16+00:00May 3, 2026|Our Approach|

What issues do you commonly work with?

By WC Counselors|2026-05-03T00:26:30+00:00May 3, 2026|Our Approach|

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Corpus Christi, TX 78411
info@wccounselors.com
Call us: (361) 500-0138

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By using this Website, you acknowledge and agree to our Terms and Conditions, Privacy Policy, HIPAA Notice of Privacy Practices, and Good Faith Estimate of Services. The information provided on this Website is for general educational purposes only and is not a substitute for professional medical or counseling guidance.

If you are experiencing a medical or mental health emergency, call 911 immediately. If you are in crisis or at risk, please contact your physician, call or text 988, or go to your nearest emergency room. You may also find support at www.namitexas.org, www.namicc.org/crisis-info, or through the Nueces County crisis hotline at 1-888-767-4493.

Wholistic Care Counseling & Wellness is committed to protecting your privacy and the confidentiality of your health information in compliance with HIPAA. We limit access to authorized personnel, use secure technology, and obtain consent before disclosing information beyond treatment, payment, or healthcare operations. Our dedication to transparency and confidentiality reflects our commitment to fostering trust and providing a safe environment for all clients.